erc20 — Responsible Gaming
Erc20 believes that healthy entertainment starts with awareness and self-control. This page provides guidance, control tools, and important information to help you enjoy gaming in a balanced and responsible way.
Erc20's Commitment to Responsible Gaming
Erc20 is committed to providing a safe, fair, and responsible entertainment environment for all users in Malaysia. We understand that online gaming should remain purely a leisure activity — not a source of financial stress or personal hardship.
As part of this commitment, the erc20 platform provides a range of self-control tools that users can activate at any time through their account. We also encourage all users to play mindfully, set clear limits, and stop when the fun stops.
If you feel that gaming is starting to negatively affect your daily life, finances, or relationships, take that first step and seek help early. There are many support resources available to you in Malaysia.
Signs of At-Risk Behaviour
Recognising early signs of at-risk behaviour is an important step in protecting your mental and financial wellbeing. Watch out for these signs in yourself:
You frequently play longer or spend more than you planned.
Using borrowed money, emergency savings, or funds set aside for daily essentials to play.
Playing to cope with stress, grief, or other personal problems.
Gaming starts to interfere with your work, family, relationships, or daily activities.
If you identify with one or more of the signs above, we encourage you to use the available self-control tools or seek professional help without delay.
Setting Realistic Time & Budget Limits
The best way to enjoy gaming without risk is to set clear limits before you start. erc20 encourages every user to adopt the following habits:
- Set a dedicated entertainment budget: Decide on a monthly MYR (RM) amount you are comfortable spending on entertainment. Only use disposable income — not money earmarked for essentials, bills, or savings.
- Don't chase losses: If you experience a loss, avoid depositing more funds to try to "win it back". Every gaming session is independent and no outcome is guaranteed.
- Set a time limit: Decide how long you want to play before starting a session. Use time reminders or set session limits in your account.
- Take regular breaks: Take a break every 30 to 60 minutes. Get up, stretch, and honestly assess whether you're still playing for the right reasons.
Self-Control Tools in Your erc20 Account
The erc20 platform offers several self-control tools that you can activate or adjust through your account settings. These features are designed to help you stay in control:
Set daily, weekly, or monthly deposit limits in RM to control how much you can load into the platform.
Activate a temporary cooling-off period (24 hours, 7 days, or 30 days) during which you will be unable to log in to your account.
If you feel you need to stop completely for an extended period, contact erc20 support to request a self-exclusion.
To activate any of these features or for further enquiries, please contact our support team at [email protected]. Self-exclusion requests are processed promptly and handled with full confidentiality.
Protection for Minors
The erc20 platform is strictly for users aged 18 and above. We take this responsibility seriously and apply an age verification process during account registration to ensure compliance with this minimum age requirement.
For parents and guardians with children or teenagers at home, we encourage you to:
- Keep your account login details secure and never share them with anyone.
- Using parental control software on shared devices to block access to online gambling websites.
- Have open conversations with your children about the risks of gambling and the importance of responsible internet use.
- Report to the erc20 support team if you suspect any underage individual is accessing this platform without authorisation.
Any account found to be owned or used by a minor will be closed immediately, and all related transactions will be investigated in accordance with established procedures.
Life Balance & Professional Help
Healthy gaming is just one small part of a balanced life. erc20 encourages all users to make sure entertainment activities never take over time that should be spent with family, at work, on health, or maintaining social connections.
Keep this simple principle in mind: play for fun, not to solve problems or make money. If you or someone you know needs help with a gambling problem, the following professional support resources are available in Malaysia:
Helplines & Support in Malaysia
- Talian Kasih (Community Welfare): 15999 — Counselling and social support services
- Befrienders Kuala Lumpur: 03-7627 2929 — Emotional support and mental health helpline
- Institute of Mental Health: Government hospitals across Malaysia provide counselling and addiction treatment services
If you need support regarding your erc20 account, reach us at [email protected]. Also check out our FAQ for more information on our self-control tools.
You Don't Have to Face This Alone
The erc20 team is here to assist with any self-exclusion requests or responsible gaming enquiries. Contact us or check our FAQ for further guidance.