erc20 — User Privacy Policy
Your privacy is a priority at erc20. This page explains what information we collect, how it is used, how we protect it, and what rights you have as a user of our platform in Malaysia.
Effective Date: 1 January 2026
Information We Collect
Erc20 collects several categories of information when you register, use the platform, or interact with our services. All data collection is intended to enable us to deliver a better, safer, and more relevant experience for Malaysian users.
Account Information
During registration, we collect your full name, email address, phone number, and identity verification details required to activate your account. This information is used to verify your identity and ensure account security.
Device & Browser Information
We automatically record IP addresses, device types, operating systems, browser types, and other technical data when you access the erc20 platform. This information helps us detect suspicious activity, optimise platform performance, and provide more accurate technical support.
Payment Information
For deposits and withdrawals in Malaysian Ringgit (RM), we retain transaction records including the payment method used (FPX or Touch 'n Go eWallet), transaction amount, and timestamp. Sensitive details such as full bank account numbers are not stored directly by erc20 — these are handled by authorised payment providers using industry-standard encryption.
Cookies & Usage Data
Our platform uses cookies and similar tracking technologies to maintain login sessions, save user preferences, and analyse platform usage patterns. Usage data such as pages visited, session duration, and in-platform actions are also collected for service improvement purposes.
How Your Information Is Used
Erc20 uses collected information solely for legitimate platform operations and to improve the user experience. We do not sell your personal information to any third party for marketing or commercial purposes.
Your information is used for the following purposes:
- Identity verification and access control: Ensuring that only authorised account owners can access their accounts.
- Financial transaction processing: Handling MYR deposits and withdrawals securely and accurately.
- Platform security: Detecting and preventing fraud, unauthorised access, and account misuse.
- Customer support: Enabling the erc20 support team to assist users with enquiries and account issues accurately.
- Legal compliance: Meeting applicable legal and regulatory requirements in Malaysia, including anti-money laundering obligations.
- Service improvement: Analysing aggregated usage patterns to improve the platform's interface and features.
Cookies & Tracking
Cookies are small text files stored on your device when you visit the erc20 platform. We use three main categories of cookies: session cookies required for basic login and navigation functions, preference cookies that save your language and display settings, and analytics cookies that help us understand how users interact with the platform.
You can manage or delete cookies through your browser settings at any time. Keep in mind that disabling certain cookies may affect platform functionality, such as staying logged in or saving your preferences. erc20's use of cookies does not include third-party advertising content or biometric data processing.
Data Storage & Security
Erc20 stores user data on servers protected with SSL/TLS encryption. Access to personal user data is restricted to staff who require it to perform their duties, and all access is logged for security audit purposes.
Your personal data is retained for as long as your account is active or as long as necessary to fulfil our legal obligations. Following account closure, data will be retained for the period prescribed by Malaysian law before being securely deleted. While we take reasonable security measures, no system is entirely free from risk. In the event of a data breach involving your information, erc20 will notify you in accordance with applicable legal requirements.
Third-Party Sharing
Erc20 does not share users' personal information with third parties except in the following circumstances: with payment service providers to process MYR transactions, with technology service providers that support platform operations under strict confidentiality agreements, or when required by law or court order. All third parties that receive erc20 user data are required to uphold data protection standards equal to or higher than those set out in this policy.
Your Rights as a User
As an erc20 platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via email to [email protected] with proof of identity.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. Users can update certain profile details directly in their account settings.
- Right to Erasure: You may request deletion of your personal data, subject to legal requirements that mandate the retention of certain records. Deletion requests related to account closure should be directed to the support team.
- Right to Object: You have the right to object to the processing of your data for specific purposes. If you believe your information is being used inappropriately, please contact us for clarification and resolution.
Policy Updates & How to Contact Us
Erc20 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. Users will be notified of any material changes via in-platform notifications or email to their registered address.
Continued use of the erc20 platform after any amendments are published will be considered acceptance of those changes. We encourage you to review this page periodically to stay informed about how we handle your information.
Contact the erc20 Privacy Team
For any enquiries, data access requests, or privacy-related complaints, please reach out to us:
Email: [email protected]
Please include your full name, account ID, and a description of your request for faster processing. You may also refer to the FAQ us for quick answers.
Still Have Questions About Your Privacy?
The erc20 support team is available to assist with any privacy or data security enquiries. Contact us or check the FAQ for more information.